Privacy Policy

Last Updated: February 22, 2026
Website: https://www.bellalunabnb.com.na/

1. Introduction

Bella Luna Bed & Breakfast (“we”, “us”, “our”) is committed to protecting the privacy of our guests, website visitors, and users of our services. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website or interact with us in other ways.

By accessing or using our website, making a booking, subscribing to our newsletter, or communicating with us, you agree to the terms of this policy.

2. Information We Collect

We collect personal information that you voluntarily provide when you:

• Make a reservation or booking

• Contact us by email, phone, or contact form

• Subscribe to our newsletter or mailing list

• Provide reviews or feedback

• Engage with our services or promotions

Types of information we may collect:

Contact Information

• Name

• Email address

• Phone number

• Postal address

Booking & Stay Details

• Reservation dates

• Room preferences

• Special requests

Payment Information

• Billing details (processed through secure third-party payment providers; we do not store card numbers on our servers)

Usage & Technical Data

• IP address

• Browser type

• Pages visited and interaction data

• Device type and operating system

3. How We Use Your Information

We use your information to:

• Process and manage reservations

• Communicate with you about bookings and inquiries

• Provide customer service and respond to requests

• Send newsletters and promotional offers (only with your consent)

• Improve our website, services, and user experience

• Comply with legal and regulatory requirements

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

• Remember your preferences

• Analyze usage patterns

• Improve site performance

You can control cookie settings through your browser. Disabling cookies may affect certain features of the website.

5. Sharing Your Information

We may share your personal information with:

• Service providers (e.g., booking platforms, payment processors, email tools) to fulfil services

• Legal authorities if required by law

• Third parties only with your explicit consent

We do not sell or rent your personal data to third parties for marketing purposes.

6. Third-Party Links

Our site may contain links to third-party websites (e.g., travel partners, social media). This policy does not apply to those sites. We are not responsible for the privacy practices or content of linked websites.

7. Data Security

We implement reasonable technical and organizational safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable laws.

9. Your Rights

Depending on your location, you may have the right to:

• Access personal data we hold about you

• Correct or update inaccurate information

• Request deletion of your data

• Opt out of marketing communications

To exercise these rights, contact us using the information below.

10. Children’s Privacy

Our website is not directed at children under the age of 16. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website with an updated “Last Updated” date.

12. Contact Us

If you have questions about this policy or wish to exercise your rights, please contact:

Bella Luna Bed & Breakfast
Email: info@bellalunabnb.com